Spa Etiquette | Woodhouse Day Spas - Walnut Creek, CA

Spa Etiquette

Spa Reservations

To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time specially for each guest; therefore, a credit card is required to guarantee the reservation. All spa experiences are subject to availability. Menu services and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Spa Arrivals

To begin your spa journey in a relaxed state, we ask that you arrive 15-20 minutes prior to your scheduled appointment time. If you are a new guest, please allow 20-30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications).

Loss or Damage

We recommend that valuables be left at home. The Woodhouse is not responsible for lost or stolen items.

Spa Cancellations or Rescheduling

As a courtesy, you will receive a confirmation of your reservation prior to your arrival. A 24-hour advance notice is required to cancel or reschedule reservations. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations, as well as all no shows will be charged $40 per treatment missed for any first occurrences. The full value of the service(s) will be charged on the second occurrence. Spa parties are subject to the terms of the spa contract.

Spa Requirements

The Woodhouse Day Spa accepts guests 16 years old and older; and we require parental consent for guests aged 16-17. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.

Spa Payments, Gratuity, and Gift Cards

Payments are accepted in the form of cash, all major credit cards and The Woodhouse Day Spa gift cards. The Woodhouse Day Spa gift card may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at the time of purchase. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. The Woodhouse Day Spa gift card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.

Gratuities are not included in the value of the services and are at the discretion of the guest. Customary gratuity is 20% on the full price of the service, even if a discount is applied. 

Spa Products and Returns

Spa credit will be issued if the product is returned within 7 days of purchase. 

Cell Phones

Please note our spa is a CELL FREE ZONE. We appreciate your respect for this tranquil environment. Thank you!



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